Outstanding balances block enrollment. An email stating “REQUEST FOR ACTIVE ENROLLMENT” means the request is pending—not approved.

Pay the balance, email [email protected] to have the pending request cleared, then re-enroll through the portal.If you have an outstanding balance on your account when you try to register, your enrollment will be blocked.

 You will receive an email stating REQUEST FOR ACTIVE ENROLLMENT. This means your request is pending but NOT approved. Your child is not registered.  

 To Fix It: Clear the outstanding balance in your portal. Then, email us at [email protected] asking to delete the pending request. Once you receive our confirmation that it is cleared, log back into your portal to re-enroll.  

Submit your cancellation by 4:00 PM on the day of class to keep your class credit or punch. Allow 24–72 hours for confirmation.

Class-pass holders: Email [email protected].

Single-day enrollments: Submit the drop request through the customer portal. If your athlete cannot make a scheduled class, you must submit a Drop Request by 4:00 PM EST on the day of the class (or sooner). Failure to submit a request by 4:00 PM will result in the loss of that class credit or punch pass.  

 Please allow 24–72 hours for staff to process requests and send an official verification email.  

 Class Pass Holders: You must email your cancelation request to [email protected]. Do not use the portal.  

 Single-Day Enrollment Holders: You can submit your drop request directly through the online customer portal.  

Before entering the gym, every athlete or parent/guardian must check in at the front-desk kiosk using the athlete’s QR code or phone number. QR codes are available under “MyAccount” in the customer portal. Front Desk Check-In: Whether your athlete is taking one or multiple classes, an athlete or parent/guardian MUST check in at the front desk utilizing our kiosk before entering the gym. Please use your personalized QR Code or phone number.  

 (Your QR code is found under “MyAccount” in the customer portal).  

Classes or coaches may change because of low enrollment, scheduling conflicts, or illness.

Weather decisions: Weekdays by 4:00 PM; weekends at least two hours before class. Updates are sent by email and posted on Facebook and Instagram @THREATNATION.

Classes may move to Zoom. If service cannot be provided, a gym-account credit will be issued. Coach & Class Changes: Triple Threat reserves the right to modify, change, or delete classes due to low enrollment. Because of scheduling conflicts or coach illness, class coaches may vary without prior notification.  

 Inclement Weather: Weekday closure decisions will be made by 4:00 PM EST. Weekend closure decisions will be made at least 2 hours prior to the scheduled class time.  

 Where to Check for Updates: Announcements will be posted to the email on file and our official social media accounts  

o Facebook: Triple Threat Athletics

o Instagram: @THREATNATION

 Virtual Classes & Gym Credits: In the event of a weather closure, emergency, or circumstances beyond our control, classes may move virtually via Zoom (access links will be emailed to you). If a service cannot be rendered due to circumstances beyond the gym’s control, a gym account credit will be issued.  

All prices, payment requirements, and financial obligations are firm. Situations not specifically covered by these policies will be reviewed by Triple Threat Athletics ownership and coaching leadership.  Triple Threat has worked hard to establish a fair, transparent financial framework. Our pricing, payment policies, and financial obligations are non-negotiable.    

Any incident, situation, or dispute arising that is not specifically covered within these terms and conditions will be acted upon solely at the discretion of the organization's owners and coaching leadership.