RULES

• ONLY pre-registered athletes are allowed in the gym.
• All guest must remain in the lobby and keep the noise level down at all times.
• Any person that walks into the practice area and disrupts a class will be asked to leave the gym immediately.
• Triple Threat is not responsible for any personal items lost or stolen.
• The parent viewing area is a privilege that has been provided to allow parents and friends to safely observe classes. Triple Threat staff reserves the right to suspend parent viewing room privileges when necessary.
• Triple Threat respectfully request that discussions and comments involving children other than your own be avoided at all costs. Please remember that all parents and friends need to feel comfortable in this environment. Remember the rules of common courtesy.
• During class times is not the appropriate time to discuss issues/concerns with Triple Threat coaches. Coaches are available before or after classes.
• Please refrain from engaging in any sort of negative behavior or speech about Triple Threat or its athletes or any other industry programs.
• Guest are not to help themselves to items behind the desk, in the coach’s room, owner’s office, or restricted areas.
• Any negative behavior towards a Triple Threat member, gym, staff, via any medium (face to face, email, Facebook, texting, etc.), could result in suspension and or dismissal from the gym.
• The program owner’s and staff reserve the right to search the property of a person suspected of stealing or taking items that do not belong to them.

 TERMS AND CONDITIONS

Class registration is open until (2) hours prior to the class start time.

Registration is first come first served. The system is updated throughout the course of the day for any drop request for any open availability.

Triple Threat does not accept walk-ins, athletes must pre-register on the Triple Threat website to secure class enrollment.

Successful class enrollments will have confirmation emails sent to the provided email on file. Confirmation status MUST say ACTIVE with the CHARGE and PAYMENT details for a successful enrollment or ONEDAY ENROLLMENT APPROVED (Punch Pass Redeemed) If utilizing a punch pass.

If there is an outstanding balance at the time of class enrollment, a REQUEST FOR ACTIVE ENROLLMENT email will be sent to the customer, but, not approved due to the outstanding charge. With receiving this request you are not officially registered for the particular class. Please be sure to remit payment of the outstanding charges. Once completed, please send an email (general.info@3tallstars.com) for the class to be deleted from your customer account, once confirmation is sent for the deleted class, please re-enroll for the class looking to book. If the account is paid BEFORE registering for the particular class. The automatic enrollment system will operate in normal operating conditions.

In order to cancel a class, a drop request must be submitted through the customer portal. This must be submitted by 4:00pm EST on the day or previously of the said schedule class. Failure to submit a drop request will result in no credit or punch pass redemption given back to customer. Once drop request is received staff will approve or deny the request based on the time frame it was received. This process may take up to 24-72 hours. An official email confirmation will be sent verifying the request.

whether it’s 1 or more classes, athletes or the parent guardian MUST see the front desk to check-in using their QR code or phone number for their scheduled class. (This code can be found under “My Account” on the registration portal)

Once your athlete has concluded their class. Athletes must exit the gym and wait in the lobby for their guardian.

Please note that due to scheduling conflicts, illness, etc., class coaches may vary without prior notification.

In case of any cancellation or non-receipt of classes and or camps, or any other goods or services due to events or circumstances beyond our control; the gym will credit and OR refund the customer for the registered class or camp.

In the event of a closure due to weather and or COVID-19 classes may move virtually via Zoom. Instructions on how to obtain access will be emailed to the registered members associated with class.

Triple Threat has worked very hard to come up with a fair and transparent financial policy… Our prices, payment policy, financial obligations are non-negotiable.

In any event, situation, incident, or problem that may arise that is not specifically stated or covered within this set of rules and guidelines, will be acted upon at the discretion of the owners, and coaching staff of the organization.

Any member who has purchased a Recreational Class pass prior to June 1, 2020, are slated to expire December 31^st, 2020.

Future purchases of Recreational Class passes are valid for 90 days from the initial purchase.

The purchase of Recreational Class passes does NOT guarantee a spot for class, you must register for the particular class looking to enroll in.

Class passes must be utilized during the allotted time period. Remaining unused passes cannot be transferred.

Triple Threat has the right to modify, change and delete classes due to low enrollment of the current class. Triple Threat will try its hardest to accommodate class needs to the best of our ability.

Instructors have the right to determine the level of your tumbling class.

Please look for updates if a class may be canceled. Information will be posted on our SOCIAL MEDIA PAGES – Facebook – Triple Threat Athletics , Instagram – THREATNATION and email associated with the billing account.

GYM CANCELATION POLICY

Closures due to weather will be determined at 4pm on weekdays and at least 2 hours prior to weekend times. Closings will be posted on social media pages; Facebook and Instagram! In the event of cancelations classes/practices may move virtually via Zoom. This also applies to situations and events beyond the gyms control.

REDEEM RECREATIONAL CLASS PASSES

Step 1: Visit www.3tallstars.com and click on the customer portal. This will bring you to our online portal.

Step 2: Select MY ACCOUNT

Step 3: Select Passes

Step 4: Select the pass you want to use. (For this example I am selecting the Open Gym Pass)

Step 5: Search the date for the Open Gym/Class you want to attend

Step 6: Select the Open Gym/Class and click PUNCH IN.

Step 7: You are officially enrolled into the Open Gym/Class

DROP ENROLLMENT

If you cannot make the class due to an emergency, you will still need to DROP ENROLLMENT from the class and submit a request. Please see the directions down below.

Step 1: To drop from an Open Gym/Class select enrollments

Step 2: Select “Drop Enrollment” for the class you need to cancel

Step 3: Answer all the questions for the “drop request” and press submit.

*Once we receive the drop request staff will approve or deny the request based on the time frame it was received. This process may take up to 24-72 hours, but an email confirmation will be sent verifying the request. If you have registered for a class and fail to cancel/drop before 4pm, you will be charged and no credit, transfer or refund will be given.